OUR IDENTITY (WHO WE ARE)
In September 2007, a sophisticated IT department was coined out from a private science research organization. Due to the challenges experience with failed deliveries and substandard product and services offered by many ICT businesses then, this department was trained specially to scrutinize IT products before purchases and ensure products needed were available on time; always!
Years after, that sophisticated IT department grew into a standard registered IT company, now called ICT CART LIMITED. Our business was formed with the aim of meeting customers’ needs with special emphasis laid on customer satisfaction, sale of absolutely genuine products and prompt deliveries.
ICT Cart is now Nigeria’s largest one stop online ICT marketplace. It was launched in the year 2014 and is owned and operated by ICT Cart Limited, a fully integrated Information Communication Technology (ICT) Company, registered and incorporated under the Companies and Allied Matters Act, CAP C20 Laws of the Federation of Nigeria, 2004, with RC NO: 1192822.
We are positioned to change the concept of Information Technology (IT) with emphasis on excellent service delivery and cutting-edge products. We serve a retail and wholesale customer base that continues to grow at an exponential rate. We also deploy IT solutions and offer IT products that span across various categories; from different trusted manufacturers.
ICT Cart maintains a focus on quality products which are obtained from right distribution channels. We not only sell products (network switches, memory modules, hard drives, IP cameras, software) but also serve as an advisory body for IT users, resellers and manufacturers.
We also bring together thousands of IT vendors, both locally and globally, under one marketplace (www.ictcart.com) so as to meet the increasing demands of IT end buyers (for products with good value for money; which are always available).
Our services are configured to ensure first-class serviceability and customer satisfaction with the retail process. These services include:
1. Providing good products with value for your money; our best price guaranteed!
2. The best shopping experience; easy order-delivery-tracking steps
3. Dedicated IT support personnel to help with basic configuration needs
4. A 3-day return policy, for products with manufacturer defects
5. The very best dedicated customer service support
6. Optional offsite or onsite installation or configuration of products purchased
… and many other complimentary services.
As we continue to aggrandize, our scope of benefits will definitely increase. Continue shopping with us to enjoy these increasing benefits.
We are highly customer-friendly and are committed towards finding innovative ways of improving your customers' shopping experience with us; so kindly give us some feedback on email@example.com. For any press related questions, kindly send us an email at firstname.lastname@example.org.
Thank You! We are sure you enjoy your experience with us.
ORGANIZATION STRUCTURE (OUR WORKFORCE)
VISION (WHAT WE WANT TO ACHIEVE)
Our vision, therefore, is to be the preferred company where choice computer and IT related products and solutions are sourced and available ALWAYS.
MISSION (OUR PURPOSE AND FOCUS)
ü We are committed to ensuring customer satisfaction at minimal cost to the client.
ü Deploy our team of dedicated professionals with innovative and versatile minds to deliver the professional services our clients deserve.
ü Partner with innovative product manufacturers and resellers around the world to avail and deliver quality end-user products and services.
ü Provide a homely and excellent work condition for our employees who work tirelessly to make us who we are
CORE VALUES (OUR PRINCIPLES AND OUR FUNDAMENTAL BELIEF SYSTEM)
We are always determined to run with long bounding strides (lope) towards our vision. Therefore, our core values are epitomized in the acronym “LOPE”.
ECONOMIC INTENT (WHY WE EXIST)
ICT Cart is a customer-oriented business built to provide quality service to customers: we give our esteemed clients value for their money. We have also learnt that giving back to our society helps sustain our business. As such, ICT Cart carefully parts with a percentage of its earning to fund her corporate social responsibility program.
CORPORATE SOCIAL RESPONSIBILITY (GIVING BACK TO OUR SOCIETY)
We run a health initiative; programmed to facilitate a holistic tactic through which we attempt to resolve a pregnancy complication called “pre-eclampsia”. Pre-eclampsia is a disorder that occurs only during pregnancy and the postpartum period which affects both mother and the unborn baby.
Globally, pre-eclampsia and other hypertensive disorders of pregnancy are a leading cause of maternal and infant illness and deaths. Conservatively, these disorders are responsible for 500,000 infant and 76,000 maternal deaths each year.
ICT Cart is engaged in supporting awareness on pre-eclampsia amongst women and families in Nigeria. Our organization has prioritized this initiative as we do not exist for ‘profit making’ alone but also for adding value to our society.
Our book, ‘283 Nights After I Do’ is a soul touching true life story about a man who lost his wife and unborn daughter to this pregnancy complication. The book has been created for awareness purpose and it is also used to generate funds for fueling our campaign.
We give FREE awareness talks to staff of various organizations. At our awareness talks, we address health concerns of pregnant women and teach how families and friends can support the pregnant in offices, churches, mosques and other organizations. We also work as a local volunteer with the Preeclampsia foundation U.S.A in creating awareness in Nigeria. We have a face book Community with over 360 members.
BUSINESS CONCEPT (OUR PRODUCTS AND SERVICES)
ICT Cart is fully dedicated to proffering outstanding IT solutions to meet client demands at affordable prices.
OUR SERVICES INCLUDE:
ü Installation and maintenance of security surveillance devices.
ü Provision of multimedia and video equipment for events and seminars with live viewing options over the internet.
ü Instant delivery services: we deliver within 24 hours to our busy clients.
ü Provision of ICT consultancy services and support (mainly local area network administration and PC maintenance) for Small and Medium Businesses (SMBs).
ü Installation of Small Office Home office (SOHO) and enterprise backup devices.
ü Provision of warranty for all products purchased at ICT CART
BUSINESS COMPETITIVENESS (WHY YOU SHOULD PARTNER WITH US)
The IT industry is a highly competitive market. Customers want the best quality products at the lowest possible prices. With such tough competition, it is vital for every organization to understand what their customers need. ICT Cart understands that its customers want value for money but do not want to compromise on quality.
Since its establishment in 2007, ICT Cart has proved itself as a reputable company that has not failed on its warranty statement and quality of service delivery.
What distinguishes ICT Cart from its competitors includes:
1. Our competitive pricing strategy without reducing the quality of products. In fact, in some cases ICT Cart’s products are 2% cheaper than those offered by its competitors. We can achieve this because our products are obtained either directly from the manufacturers or from main distributors (manufacturer’s representative) within Nigeria or other trusted resellers.
2. Our ability to partner with and allow various trusted distributors to sell on our platform such that our clients need only to visit www.ictcart.com to have all their ICT needs met.
3. Our technical knowledge of what we sell.
4. Our love for what we do and our passion towards customer satisfaction.
5. Our overall love for humanity
WHY SHOP ON www.ictcart.com
ICT solutions are inevitable "partners" in today's business world. Our company was birth from a long sought need for high grade products with substantial warranty with the most qualified hands to handle these needs.
We know your varying needs and challenges concerning ICT solutions: Hey! we once had similar challenges with down-times, cash-constraints, failed deliveries, counterfeit products, non-availability of professional technicians, unending targets with short delivery span; we mention but a few challenges!
ICT Cart is NOT just another ICT establishment! We say, with our chins up, "OUR MOST PRICED PROFIT IS A SOLUTION THAT KEEPS OUR CLIENTS RUNNING SMOOTHLY WITH HUMONGOUS SMILES ON THEIR FACES!"
We maintain a focus on quality products which are obtained from a wide variety of sources.
Our partners are world leading manufacturers and product wholesalers/resellers carefully selected around the world.
WE WELCOME YOU TO SHOP WITH US AS WE ASSURE YOU GREAT VALUE FOR YOUR MONEY!
QUALITY POLICY (OUR COMMITMENT).
Quality management is an essential element of all our works. ICT Cart is committed to ensuring the highest possible quality for all products/services.
It is the policy of ICT Cart to maintain customer satisfaction by delivering defect free product/services on time, every time.
However, in cases of manufacturer’s defect, our warranty policy protects the customer and such defective products are sorted immediately; without complain.
TRACK RECORD (A FEW SATISFIED CLIENTS)
SERVICE PLEDGE (OUR VOW TO YOU):
We pledge to continuously improve our services, source for choice products partners and make delivery swifter without tearing your’ pockets.